The Complete Customer Journey Mapping

The Complete Customer Journey Mapping – Guide

Digital Marketing · Sales Funnels · Customer Experience · Business Strategy

📘 Map every step of your customer’s journey and turn touchpoints into conversions with this strategic, action-focused guide.

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About the product

This guide helps you understand, plan, and optimise your entire customer journey — from first contact to final purchase (and beyond). With step-by-step strategies, you’ll learn how to build a seamless experience that engages, converts, and retains your audience at every stage.

Perfect for refining your sales funnel or building a new strategy from scratch, this resource gives you the clarity to make every customer interaction count.

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What’s Inside 📘

🛣️ Journey Mapping Templates – Visualise every step from awareness to purchase

🎯 Touchpoint Optimisation – Improve engagement at every interaction

🧠 Trust-Building Tactics – Use personalised messaging to boost loyalty

🛍️ Funnel Fixes – Reduce friction and increase conversion rates

📊 Analytics Guide – Track performance and improve using real data

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What you’ll learn 🎯

✅ How to map and understand your entire customer journey

✅ How to identify weak spots in your funnel and fix them fast

✅ How to connect emotionally with customers and increase loyalty

✅ How to optimise every touchpoint for better engagement and conversions

✅ How to use insights to improve long-term customer experience

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If you’re ready to turn your customer journey into a conversion-driving machine, this guide will show you how — step by step.

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Details

File type: ZIP

File size: 3 MB

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Simon Said “Change your life, and someone else’s too — every purchase helps fund mental health support.”